Return and Refund Policy
At PRABHUGHAR, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes situations arise where you may need to return or exchange an item. Our Return and Refund Policy is designed to make this process as smooth and convenient as possible.
Returns
Eligibility for Returns
- Items must be returned within 7 days of receipt.
- Products must be unused, undamaged, and in their original packaging.
- Items that have been personalized or custom-made are not eligible for returns unless they are defective or damaged.
How to Initiate a Return
To initiate a return, please contact our customer support team at [your email address] with your order number and a brief explanation of the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Refunds
Refund Process
Once we receive your returned item and it is inspected and approved, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
Non-Refundable Items
- Personalized or custom-made items
- Gift cards
- Items purchased on clearance or sale
Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges, but we will process your return and issue a refund as described.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team within 7 days of receipt. We will arrange for a replacement or issue a refund, including return shipping costs, as applicable.
Contact Us
If you have any questions or need further assistance, please contact our customer support team:
- Email: pragyanthesolution@gmail.com
- Wesite: https://prabhughar.com/
Thank you for shopping with PRABHUGHAR. We appreciate your business and are committed to providing you with the best service possible.